Systematic Violations Documented
This research documentation demonstrates systematic billing violations, deceptive practices, and corporate-wide policies affecting thousands of customers across 1-800-PACK-RAT, Zippy Shell, and PODS.
Key Finding: $1.6 million class action settlement confirms pattern of consumer violations
Research Documentation & Evidence
Industry Analysis & Pattern Evidence
Industry Investigation (Summary)
Executive summary version of the comprehensive industry investigation
Summary VersionIndustry Report Parent Co
Executive summary version of the comprehensive industry investigation
Summary VersionAdditionalFinance Breakdown o
Executive summary version of the comprehensive industry investigation
Summary VersionSister Company Violations
Evidence of identical violations at Zippy Shell under shared ownership - proves corporate-wide policy
Legal ExhibitReview Research Findings
Analysis of 1,379+ customer reviews documenting systematic "charge first, waive later" policies
Research CompleteConsumer Reviews
Public Pressure Campaign
Consumer Review Templates
Pre-written reviews for ConsumerAffairs, Trustpilot, Yelp, and Google Reviews documenting systematic violations and regulatory complaints filed
Ready to PostKey Research Findings
Systematic Overcharging
"Required to charge, waive later" internal policy affecting thousands of customers across all brands
Corporate Consolidation
1-800-PACK-RAT and Zippy Shell operate under shared management with identical violation patterns
Industry-Wide Crisis
All three major providers show similar deceptive billing practices - anti-competitive environment