Total Complaints
3,000+
2019-2024Avg. Loss
$4,850
Per CustomerSettlements
$43M+
Total IndustryResponse Rate
23%
To ComplaintsComplaints by Company (2019-2024)
Complaint Types Distribution
Complaint Trends Over Time
Average Financial Loss by Type
BBB Rating vs Complaint Volume
Resolution Status
Detailed Complaint Data
| Company | Total Complaints | Avg. Loss | Hidden Fees | Service Failures | Property Damage | BBB Rating |
|---|---|---|---|---|---|---|
| PODS | 987 | $3,250 | 45% | 32% | 23% | A+ |
| 1-800-PACK-RAT | 1,243 | $5,850 | 52% | 28% | 20% | A+ |
| Zippy Shell | 845 | $4,500 | 48% | 35% | 17% | N/A |
| Total/Average | 3,075 | $4,533 | 48% | 32% | 20% | - |